Contact Best Social Casinos

Questions about how sweepstakes casinos work, how we rank operators, or something you spotted on the site? This page explains what we can help with and how to get a useful answer quickly.

What we can help with

Best Social Casinos is an independent research and comparison site covering sweepstakes and social casinos. We can generally help with:

Questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
Corrections if you spot outdated information about an operator's offer, eligible states, or redemption terms
Feedback on our ratings or the criteria we use to compare sites
General guidance on responsible play resources
Suggestions for operators we haven't yet covered

What we can't help with

We don't operate any of the sweepstakes casinos listed on this site, so we can't access accounts, process redemptions, or resolve billing disputes. If your query concerns any of the following, you'll need to contact the operator directly through the support channel listed on its own platform:

Account access, password resets, or identity verification
Coin package purchases or charges on your card or bank statement
Prize redemption status, processing times, or redemption minimums
Disputes over a specific promotion, tournament result, or bonus term

Each operator, including options like Spinblitz, Lone Star, and Casino.Click, publishes its own official rules and support contact details. Those documents govern your relationship with that operator, not with this site.

Before you write in, check these first

A lot of common questions are already answered elsewhere on the site, which may save you a wait:

For details on state-by-state availability, age requirements, and how the sweepstakes model differs from traditional online gambling, see our main comparison pages
For concerns about play habits, deposit limits, or self-exclusion tools, our Responsible Gambling page lists organizations such as the National Council on Problem Gambling and Gamblers Anonymous
For how our ratings and this site work, visit About Us
For the legal terms covering use of this site, see our Terms and Conditions

How ratings and rankings are handled

If your message concerns why an operator is ranked where it is, it helps to know our approach: rankings reflect factors like coin packages, welcome offers, game libraries, and redemption terms as published by each operator. Commission from any operator does not buy a better position on this site. If you believe we've listed something inaccurately — an expired offer, a changed state restriction, or an outdated redemption threshold — that's exactly the kind of correction we want to hear about.

A note on eligibility and legal questions

We can point you toward general information, but we're not able to give you a legal opinion on whether a specific sweepstakes casino is available or appropriate for you in your state. Availability varies by state, some jurisdictions restrict or prohibit sweepstakes casinos, and operators frequently update their own eligibility lists. If you have a question about your specific situation, the operator's official rules and terms and conditions are the authoritative source, and a local attorney is the right resource for anything requiring legal advice.

Response times

We review messages in the order they arrive. Simple corrections and factual questions are usually the quickest to handle. Detailed feedback on our methodology may take a little longer, since it often involves rechecking an operator's current terms before we reply.